If for any reason you are not satisfied with your online purchase, you may choose to return/exchange your shoes within 14 days of ship date for a full refund in the original form of payment. After 14 days of ship date, you may exchange items purchased for credits. 1. Free shipping & exchange/returns for local deliveries in Singapore. Carrier charges will be applicable for International orders and borne by 2. Shoes for exchange/returns have to be in resell-able condition, ie. without creases, dirt or grime. 3. Exchange/returns will only be processed after determining condition of shoes to be in satisfactory condition. 4. Exchange/returns only applicable for shoes and not accessories.